Q. Do you provide Free Hotel Pick-up and Return?
A. YES, We provide pick-up from JFK area hotels, LaGuardia area hotels, Queens area hotels, Manhattan area hotels (Midtown and Downtown) and Select Long Island Hotels.
Q. If your not staying at a hotel, we directly service, how can you make a reservation?
A. Simply use our online reservation system (“Book Now”). Choose your Package and Book your tour. When asked about your pick up location, simply provide the name and address of the hotel. Keep in mind, we pick up at hotels in Queens and Manhattan (midtown and downtown). We do not pick up in Brooklyn or New Jersey. If your still unsure about your pick-up, email us at Info@topazsightseeingny.com
Q. Staying Outside of our pick-up area? Can i still take the tour?
A. YES. Simply use our online reservation system (“Book Now”). Choose your Package and Book your tour. When asked about your pick up location, simply select Manhattan 55 Fulton Street. We will pick you up from that location then start the tour. If your still unsure about your pick-up, email us at Info@topazsightseeingny.com
Q. What type of vehicle is used for touring? Do you use double decker buses?
A. Depending on the type of tour, we use an array of different vehicles. For our Grand Tour and Private tours, we use 15 passenger Mercedes Sprinter high top vans (mostly used) and 14 passenger vans. For Group tours and Family Reunion tours, we use 35 passenger mini buses and 56 passenger coach buses. We do not use double decker buses.
Q. On what days do the tours operate?
A. The tours operate 7 days a week. They do not run on the holidays of Easter Sunday, Thanksgiving Day and Christmas Day. Also the tour may cancel on days, in which, the weather is inclement.
Q. Are the tours conducted in different languages?
A. No, all tours are conducted in English.
Q. If I have a flight that afternoon or evening, can I still take the tour?
A. This is a yes and no answer. We have a lot of clients that take the tour and leave early in order to catch a flight. This might be there one opportunity in life to see New York City. Everything depends on flight time, check-in time and what part of the tour will be missed. Thus we evaluate each case individually and there is no one correct answer for the question. Simply know that if you take the tour and have a flight later that day, we will assist you best we can, but ultimately it will be your responsibility to return to the airport in a timely manner.
Q. After the tour is complete, can I stay in Manhattan and not return to the hotel?
A. Absolutely, We encourage our guests to stay in the city and enjoy everything it has to offer.